This Privacy Policy governs the manner in which Johnson Industries Inc. ("Company", "We", "Us") collects, uses, maintains, and discloses information collected from users (each, a "User") of the johnsonindustries.com website and telemetry software systems integrated into our equipment platforms.

1. Information Collection & Categorization

We collect personal and technical information through several interaction channels, including web contact forms, technical spec downloads, field equipment service registrations, and optional connected equipment telemetry modules.

• Personally Identifiable Information (PII): Full name, professional email address (such as inquiries received at info@johnsonindustries.com or sales@johnsonindustries.com), corporate telephone number, employer name, job position, and physical delivery/facility address when requesting equipment quotes or registering warranties.
• Equipment Telemetry & Operational Data: For connected mining vehicles and coal sampling setups, diagnostic indicators such as motor runtime, battery cycle counts, fault codes, and environmental methane levels are transmitted to optimize maintenance scheduling.
• Technical Web Log Data: Internet Protocol (IP) addresses, browser type, operating system, domain origin, and session navigation metrics recorded during website interactions.

2. How We Use Collected Data

Johnson Industries Inc. utilizes gathered information strictly for legitimate commercial engineering and customer support obligations:

• To process, quote, and manufacture custom industrial vehicles and sampling equipment tailored to specified client dimensions.
• To dispatch field repair technicians and deliver emergency equipment diagnostic support.
• To maintain MSHA and OSHA compliance logging regarding methane detection and vehicle brake system diagnostics.
• To send relevant technical service bulletins, product safety updates, and periodic engineering newsletters.

3. Data Retention and Safeguards

We implement strict enterprise-grade security controls, including 256-bit SSL encryption, restricted administrative access, and secure offsite server backups. Personal data and engineering specs are retained for the active operational lifespan of the manufactured equipment plus seven (7) years to ensure compliance with federal mining safety audits.

4. Third-Party Disclosure & Global Transfers

Johnson Industries Inc. does not sell, trade, or lease personal identification details to third parties. Information may be shared solely with authorized regional distributors, freight logistics partners, or law enforcement bodies when mandated by MSHA regulations or judicial subpoenas.

5. Cookie Policy & User Rights

Our website uses essential analytical and operational cookies to retain session navigation. Users retain the right to request full disclosure, correction, or deletion of their personal records by contacting contact@johnsonindustries.com.

By procuring machinery, utilizing field services, or accessing technical documentation provided by Johnson Industries Inc., the purchaser or enterprise user ("Buyer") agrees to be bound by the following legal conditions.

1. Custom Equipment Orders & Acceptance

All custom machinery builds—including specialized Uni-Car personnel carriers, auger sampling platforms, and custom mobile electric chassis—require signed approval of final engineering blueprints prior to fabrication start. Purchase orders are binding upon receipt of initial deposit and engineering sign-off.

2. Pricing, Shipping & Title Transfer

Unless explicitly agreed otherwise in writing, all prices are quoted Ex-Works (EXW) Columbus, Georgia Facility (Incoterms 2020). Risk of loss and title to machinery transfer to Buyer upon tender of shipment to the designated commercial freight carrier. Buyer is responsible for all customs duties, tariffs, and regional import taxes.

3. MSHA & Regulatory Compliance Disclaimer

While Johnson Industries Inc. manufactures equipment compliant with applicable MSHA Title 30 CFR standards and OSHA powered industrial truck directives, the ultimate operator remains solely responsible for ensuring proper mine ventilation, hazardous gas monitoring, and certified operator training in accordance with localized mining laws.

4. Limited Warranty Scope & Liability Exclusions

Johnson Industries Inc. warrants new chassis frames against structural failure for five (5) years and electric drive motors for two (2) years. Wear items—including auger cutting teeth, brake pads, tires, and routine filters—are excluded from warranty coverage. Unauthorized mechanical modifications or operation outside specified load limits immediately voids all factory warranties.

5. Field Service & Technician Dispatch Conditions

Field repair technicians dispatched to client job sites operate under the safety jurisdiction of the facility owner. Buyer agrees to provide a safe working environment compliant with applicable OSHA/MSHA underground and industrial safety regulations during all repair operations.

6. Governing Law & Dispute Resolution

These terms shall be governed by and construed under the laws of the State of Georgia, United States. Any disputes arising out of machinery sales or engineering contracts shall be resolved via binding arbitration in Columbus, Georgia.